I know this is new information to you, so here's some more to read up on: Now, move along, there's nothing you can say to change public perception of your company being just a short-term way to send files to someone else. This is not server-blind storage, it's simply storage, regardless of how much you and your other PR guys are trying to spin this around to being a safe and encrypted storage method. Moving on, long story short the tech sees those pictures easily because nothing is encrypted by you, nor are the keys in your control. Obviously, all of your files, including those from your vacation when you took pictures drunk. In the process, the tech handling your issue is authorized to bypass all those amazing software and hardware locks and look into your account. Then one day you can't find your important document which you were working on, ask for tech support. The picture is transmitted via an encrypted channel to DB, but the servers then encrypt your picture using a key known to your upper management and techs (those guys you would not want to have a picture of you half naked). Your phone automatically uploads to dropbox.
The issue is simple: You take a picture of yourself half naked to then show to your significant other and decide on which bra/panties combo looks best. Look Fiona, you probably have no clue what encryption is if you're just doing PR/damage control.
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